Data Subject Access Request Management
Manage data subject access requests under UK and EU requirements. Eight self-paced lessons, animated videos, full transcripts, practical scenarios, final assessment and completion certificate. Approximately three hours, with three months’ email support from a Data Privacy Services DPO.
Who is this course for?
Staff in customer service, HR, administration and management who may receive or help with access requests. No DPO qualification or legal background is required. Basic data protection awareness is helpful.
What you will learn
- Explain what a DSAR is and the three elements of the right of access.
- Recognise informal, oral and mixed requests without requiring special wording.
- Apply key UK and EU duties on identity, timing, searches, restrictions and response content.
- Distinguish UK clarification and proportionate-search provisions from EU requirements.
- Follow the main request-handling steps and recognise when to ask the privacy team for help.
Explore the syllabus
01What is a data subject access request?16 min
Explain the three parts of the right of access and distinguish personal data from a right to every document.
02Recognising requests in everyday language16 min
Recognise oral, informal and mixed requests and route them without imposing a special form.
03Intake, identity and authorised representatives24 min
Understand how requests are recorded and how identity and representative authority should be checked.
04Deadlines, extensions and UK–EU differences24 min
Apply calendar-month deadlines, justify extensions and distinguish UK clarification rules from EU rules.
05Finding and preserving personal data16 min
Explain how relevant records are found and protected while a request is handled.
06Review, redaction, exemptions and fees16 min
Assess restrictions individually, protect other people and avoid blanket refusals or charges.
07Preparing and delivering the response25 min
Assemble the copy and supplementary information, explain it clearly and deliver it securely.
08Managing a request from receipt to closure21 min
Follow the main handling steps and recognise when a request or complaint needs further help.
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